Cancellation policy
- Order Cancellation
- Once an order has been placed and confirmed, cancellations can only be accepted before the order has been shipped. If you wish to cancel your order, please contact us immediately via our contact form or email. Once the item has been dispatched, we are unable to cancel or modify the order.
- Pre-order or Made-to-order Items
- For pre-order or made-to-order items, cancellations cannot be accepted after the order has been confirmed, as production or preparation begins immediately.
- Return & Refund Policy
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We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below:
- Eligibility: Returns are accepted within 7 days of delivery for unopened and undamaged items.
- Non-Returnable Items: Perishable goods, opened products, and discounted items are not eligible for returns.
- Return Process: Contact our customer support team to initiate a return. Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Refunds: Once we receive the returned item, we will process the refund within 5 business days.
- For any return inquiries, please contact us at "Contact Page".
