Service Basics
What is a subscription?
This is a monthly recurring service where Isego Honten Singapore selects and delivers sake according to your selected course.
What products will be delivered?
Depending on your plan, sake carefully selected by the Isego Honten Singapore team will be delivered each month. We offer a wide range, from beginner-friendly classics to limited-edition sake.
*Depending on the plan, the contents may be fixed or selected individually for each shipment.
What are the benefits of the subscription?
We offer carefully selected and limited-distribution premium sake that is difficult to find in Singapore at attractive prices compared with normal retail pricing.
Sake offers remarkable diversity, from fruity styles and crisp dry expressions to rich and umami-forward varieties.
Each shipment includes tasting notes prepared by the Isego Honten team, introducing flavor profiles, brewery stories, and pairing suggestions to help you enjoy sake more deeply.
Pricing & Payment
What payment methods are available?
Payment is made by credit card and will be charged automatically on a recurring basis to your registered card.
When will the payment be charged?
The first payment is charged automatically when you place your subscription order. Future payments are charged automatically according to your subscription billing cycle.
Delivery
When will my first shipment be delivered?
Orders placed on or before the 20th of each month will be shipped between the 1st and 10th of the following month. Orders placed on the 21st or later will be shipped between the 1st and 10th of the month after next.
Example:
If you subscribe on June 20, your first shipment will be between July 1 and July 10.
If you subscribe on June 21 or later, your first shipment will be between August 1 and August 10.
Please note: Payment is processed when the subscription order is placed. The first shipment date depends on the monthly cutoff schedule above.
Can I send deliveries to someone other than the purchaser?
The delivery recipient does not need to be the purchaser. This service can also be used to send gifts to family members or friends.
What happens if I am not available at the time of delivery?
If no one is available at the time of delivery, the package may be left at the doorstep. Thank you for your understanding.
Can I change the delivery address?
Yes. You can update your delivery address from your account page. Changes may not be possible after shipment preparation has begun.
Cancellation & Skip
Can I cancel at any time?
Yes. You can cancel from your account page. However, each plan requires a minimum subscription period of two months.
Can I skip a shipment?
You may skip the next scheduled shipment after the minimum two payments have been completed. Please complete skip requests by the 20th of each month.
Is there a cancellation deadline?
To apply cancellation from the next monthly cycle, please complete your cancellation request by the 20th of each month. Requests made after the 20th will apply from the following monthly cycle.
Can I restart my subscription after cancellation?
Yes. You can subscribe again and restart from the first month.
Product Contents
Can I request product changes or custom selections?
Unfortunately, customization is not available. However, we can discuss individual requests separately via WhatsApp outside the subscription service.
Will I receive the same products every month?
We aim to provide different products each time, although selections may vary depending on stock availability.
Issues & Returns
What if a defective product arrives?
If there is any damage, incorrect delivery, or other issue, please contact us within 7 days of receipt with photos. We will review the case and provide a replacement or refund as appropriate.
Can I return products?
Due to the nature of food products, returns for customer convenience are generally not accepted.
Other
Is account registration required?
You can place your subscription order through checkout. To manage your subscription after purchase, please sign in to your account using the same email address used for your order.
How can I contact you?
Please contact us via the inquiry form or WhatsApp.